Overview
True Harvest Seeds sells seeds in compliance with EU and Northern Ireland legislation. We offer refund or replacement where seed does not germinate under normal conditions.
Please see below for our refund policy.
Terms and Conditions
Liability: The company excludes liability for any loss, expense, or damage, whether direct or consequential, in connection with seeds supplied.
Germination & Growth: If seeds fail to germinate under suitable conditions, we will provide a replacement or refund. However, no responsibility is taken for crops grown, as growth is influenced by external factors.
Prices & Availability: Offers are subject to crop availability and may change without notice.
Seed Descriptions: Descriptions are for guidance only, and seed counts are approximate.
Order Acceptance: Placing an order is considered acceptance of these terms.
Website Usage: The company reserves the right to suspend or withdraw site access and remove user content.
Non-returnable items:
- Gift cards.
- Downloadable software products.
- Some health and personal care items.
To complete your return, we require your order number and proof of purchase.
There are certain situations where partial refunds are allowed:
- Where the seeds or plants were not sufficiently cared for.
- Any item not in its original condition, nor with original packaging, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
It can take up to 2 days for refunds to reach the method you used to pay.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at debbie@trueharvestseeds.org.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Item replacement
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at debbie@trueharvestseeds.org with a description of what is wrong and include pictures.
Gifts
If the item was marked as a gift when purchased please make sure you enter the recipients address into the shipping section at checkout. If you would like the receipt omitted please leave a note in the Customer note section and we’ll do our best. At busy times like spring time, it may be difficult for us to do this but we will do our best.
Shipping returns
To return your product, you should mail your product to: 36 Ardglass Road, Kilclief, Ballyhornan, Downpatrick, Co Down, BT30 7NS.
Unless we are at fault, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. It is not possible for us to guarantee that we will receive your returned item.
Need Help?
Contact us at debbie@trueharvestseeds.org for questions related to refunds and returns.
